Mosaic
- Corporate Responsibility
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What does ‘Corporate Responsibility’ mean for Mosaic? For our business it is about the way we conduct our relationships with our staff, our suppliers, our partners and our customers, and the impact that our activities have on them and on the environment. We believe that the best way to deliver long-term value to our shareholders is through behaving ethically in all that we do. For us, this means acting honestly and fairly towards everyone we come into contact with.
Within our business, the board takes overall responsibility for ‘Corporate Responsibility’; however, it is part of the remit of all our senior managers and their teams, and informs the values that feed our culture.
Our people
In order to attract and retain good calibre personnel, we offer a competitive pay and benefits package that is regularly benchmarked against other businesses in the industry. Our culture encourages a balance between work and home life and as employers we take people’s personal circumstances into account, with many employees enjoying flexible working terms and a high proportion of employees returning after maternity leave. As a business we treat people fairly, as we have shown historically through the process of integrating Karen Millen and Whistles into the Group, including moving both head office and distribution centres, and more recently through the initial integration work following the Rubicon acquisition. Through treating people fairly we believe we will remain a respected and competitive employer.
People development
We look to promote people from within the business where appropriate, blending this with varied industry experience to create a balance of knowledge within the teams. We have comprehensive induction and training programmes to ensure people are developed to fulfil their roles. In addition, to facilitate career progression internally, the Group offers a varied programme of learning and training opportunities for both professional and personal development.
Equal opportunities
Mosaic is committed to increasing the profitability and efficiency of the company by attracting and recruiting the people who are best suited to meet the standards for the job without regard to race, creed, colour, sexual orientation, nationality, ethnic or social origins, religion or similar belief, political or other belief, age, language, gender, marital status, trade union membership, gender re-assignment or disability.
Health and safety
The Mosaic brands operate an extensive health and safety policy which is regularly reviewed and updated. Specific resource is dedicated to monitoring this and continually improving standards within the business to make the Mosaic environment as safe as possible for our staff and our customers.
Our customers
Our aim is to deliver customer satisfaction through the products we offer, the communication and service received from all people in the business, and the environment that our employees and customers experience.
Customer complaints
We are continuously striving to improve our levels of service and therefore investigate any feedback that we receive. Our customer service department deals with all enquiries including complaints and compliments. Each management team reviews the analysis each month and takes appropriate measures.
Customers with disabilities
We aim to provide a high level of service to all of our customers, including those with disabilities. In line with changes to the Disability Discrimination Act in 2004, we are committed to ensuring that all of our stores have a clear compliance procedure. -
Our product responsibility
All of our products are designed and manufactured to be ‘fit for purpose’. In order to achieve this we have teams of brand specific garment technologists and outsourced footwear technologists who specialise in testing the fit and quality of our products. We ensure that all of our garments have clear care labelling in order to sustain the quality of our garments.
Our suppliers
Mosaic sources from a number of different suppliers and factories across the world. There are several methods of sourcing our clothing products, through our office in Hong Kong for much of our China-sourced product, through our Home Production team who source our ‘Cut Make and Trim’ product from a selection of factories, mainly in eastern Europe, directly with specific factories, some of whom solely supply our brands and through third party agents in the UK. There are various methods of sourcing footwear, working directly with suppliers, factories and offices throughout Europe, the Far East and Brazil, and also through licensed partners. Before receipt of any orders, suppliers confirm in writing their acceptance of the terms included within our Supplier Manual. This includes the Ethical Sourcing Policy or ‘Code of Conduct’, which adopts the core principles of the International Labour Standards as set out by the Convention of the International Labour Organisations. Supplier visits and factory accreditations are the formal tools used to monitor our supply base and, if required, action plans are agreed in writing and formally reviewed with the brand product teams. We also have a framework for random independent external auditing carried out by internationally recognised organisations. All brands have supplier manuals in place and we are continually reviewing these to ensure they remain relevant and are adhered to.
Our partners
We partner with a number of different organisations, such as franchise partners and department store chains, to leverage their skills and expertise to our mutual benefit. In all of our relationships we endeavour to ensure that our brands do not profit at the expense of our partners’ businesses. Where we prosper, they prosper and vice versa.
Our environment
Our Head Office and Distribution Centre recycle a variety of materials, particularly cardboard at the DC. All employees are encouraged to participate in recycling and we are investigating ways to increase these volumes. The majority of our deliveries to stores are made in re-usable plastic totes that are then returned to the DC, which reduces the amount of cardboard we use. All hangers are reused within stores to reduce the amount of plastic waste we generate. The integration of transport operations from both distribution sites, following the Rubicon acquisition, has reduced the number of vehicles required to make deliveries, therefore reducing carbon dioxide emissions. We are also in the process of reviewing our global logistics strategy to ensure we are minimising the amount of stock movements for all products, particularly those destined for our international retail locations.
Charity and community
As a business we have a nominated charity, the Richard House Children’s Hospice, which we support with donations and events throughout the year. In addition we support other charity events on an annual basis, particularly local events and those nominated by our employees. We support BDF New Life by providing them with our old stock.
All of these areas remain a key focus for the Group and all of its employees. -
